Refund policy

CANCELLATION POLICY FOR ONLINE STORE ORDERS

Please note that if you do need to cancel an online order, a 25% administration fee will be deducted from your total order cost. Cancellations will only be accepted more than 48 hours from the requested pick up or delivery date. Any cancellations requested within 48 hours of the pick up or delivery date will forfeit the full booking amount. 

Please note that any changes requested to your online order within 48 hours of the cake being collected or delivered and will be honoured only subject to availability. If there are any major changes to the design requested, there may be additional design fees and will also be subject to availability at the discretion of Eli & Sun. We will always do our best to accommodate your requests

CANCELLATION POLICY FOR CUSTOM CELEBRATION & WEDDING CAKES

For all custom cakes booked via invoice; any and all cancellations will result in the loss of your non-refundable deposit. All cancellations and changes must be in writing. If your booking is cancelled within 7 days of your pick up or delivery date, the full amount of your booking will be forfeited. 

We do understand that things happen; if you need to move your order date, you will need to notify us in writing, and the new date is subject to availability. 

We want you to be 100% happy with your order. However, refunds that are requested due to dissatisfaction of design, colour shade or general decoration will not be honoured. If you are unsatisfied with the flavour quality of your cake and request a refund, this will be assessed at the discretion of the owner of eli & sun. In these circumstances, the cake must be returned. We are strictly unable to refund 100% cost of a cake or product that has been consumed.